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FAQ

Which payment methods do you accept?

We accept payments via Credit Card (Visa and Mastercard), PayPal, Bank Transfer, Satispay, and Tobacco Shop Top-Up.

How can I track my order?

After your purchase, once the package is handed over to the courier, you will receive an email with the tracking number and a link to track your shipment in real time.

Are the stated delivery times guaranteed?

The delivery times shown on the website, visible under each product, are strictly estimated and may vary, so they are not guaranteed.

Delivery may take a shorter or longer time due to various factors, such as raw material supply, supplier production workloads, strikes, or other unforeseen circumstances.

For in-stock products, delivery times in Italy and Europe generally range from 1 to 4 business days from the date of shipment, but we cannot guarantee them.

We do everything possible to ensure the fastest delivery feasible and, in the event of significant delays, our customer service will contact you promptly to provide an update.

Which couriers do you use?

We partner with FedEx, UPS, SDA, and DHL for deliveries throughout Europe.

How much does shipping cost to my address?

Shipping costs amount to €7.99 for standard shipping within Italy (€9.99 for express shipping). For shipments to active EU countries, shipping costs €13.90.

For international destinations, shipping rates are calculated automatically during the checkout process based on the destination and the weight of the package.

If the destination postal code incurs additional fees (for example, for remote or hard-to-reach areas), we will inform you promptly of the surcharge prior to fulfilling the order. At that point, you can decide whether to confirm the purchase by accepting the additional cost or cancel the order at no charge.

If you have any questions, our customer service team is always at your disposal.

Do you offer free shipping?

Yes, shipping is free for all orders delivered within Italy with a total merchandise value of €89 or more, calculated excluding delivery costs or other extras.

If your cart contains products totaling enough to qualify for free shipping, this option will be shown to you during checkout.

What happens if the courier arrives and I am not at home?

The courier does not make deliveries by appointment or call to announce their arrival. Using the provided tracking link, you can monitor the movement of your order and know the day it is out for delivery, during which someone's presence is recommended throughout the day.

If you are not present at the time of delivery, a second attempt may be made, or the package may be deposited at an authorized pickup point.

If you know you cannot guarantee your presence all day, we advise leaving an order note so we can contact you to arrange a pickup point among those closest to your destination. This is a convenient and flexible solution, allowing you to collect your package during the opening days and hours of the selected point.

During the order process, you can specify the delivery address by entering your name combined with the address of the pickup point most convenient for you.

Great table settings always start with genuine care. We help you choose the right plates, glasses, and details for your home or business, offering the same guidance we’d give a friend. Call us or send us a message: we will get back to you as soon as possible.

DelbonoDesign.com
info@delbonodesign.com
Phone: 0303375132
Whatsapp: +393513048986

a brand of KEY5 di Delbono Nicola via Cesare Cantù, 47 Rovato (BS), Italia VAT: IT02085470983

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