FAQ

You will usually receive the offer either the same day or the next business day. Our sales team will verify the stock and availability with the supplier as soon as the request is received, in order to provide you with an accurate response as quickly as possible.

No, yours is only an information request and not a reservation, so you will be absolutely free to accept it or not to confirm it; you will have no constraints on your purchase.

Products will be reserved for you only by accepting the offer and completing the order. Once payment is made, your purchase will be concluded and once the goods have arrived at our warehouses, we will promptly ship them to your address.

We accept payments via Credit Card (Visa and Mastercard), PayPal, Bank Transfer, Satispay, and Tobacco Shop Top-Up.

The delivery times shown on the website, visible under each product, are strictly estimated and may vary, so they are not guaranteed.

Delivery may take a shorter or longer time due to various factors, such as raw material supply, supplier production workloads, strikes, or other unforeseen circumstances.

For in-stock products, delivery times in Italy and Europe generally range from 1 to 4 business days from the date of shipment, but we cannot guarantee them.

We do everything possible to ensure the fastest delivery feasible and, in the event of significant delays, our customer service will contact you promptly to provide an update.

We partner with FedEx, UPS, SDA, and DHL for deliveries throughout Europe.

Shipping costs amount to €7.99 for standard shipping within Italy (€9.99 for express shipping). For shipments to active EU countries, shipping costs €13.90.

For international destinations, shipping rates are calculated automatically during the checkout process based on the destination and the weight of the package.

If the destination postal code incurs additional fees (for example, for remote or hard-to-reach areas), we will inform you promptly of the surcharge prior to fulfilling the order. At that point, you can decide whether to confirm the purchase by accepting the additional cost or cancel the order at no charge.

If you have any questions, our customer service team is always at your disposal.

Yes, shipping is free for all orders delivered within Italy with a total merchandise value of €89 or more, calculated excluding delivery costs or other extras.

If your cart contains products totaling enough to qualify for free shipping, this option will be shown to you during checkout.

The courier does not make deliveries by appointment or call to announce their arrival. Using the provided tracking link, you can monitor the movement of your order and know the day it is out for delivery, during which someone's presence is recommended throughout the day.

If you are not present at the time of delivery, a second attempt may be made, or the package may be deposited at an authorized pickup point.

If you know you cannot guarantee your presence all day, we advise leaving an order note so we can contact you to arrange a pickup point among those closest to your destination. This is a convenient and flexible solution, allowing you to collect your package during the opening days and hours of the selected point.

During the order process, you can specify the delivery address by entering your name combined with the address of the pickup point most convenient for you.

In some Italesse products, the Xtreme® mark indicates that the goblet has been machine-made using mechanical glassblowing so as to create one-piece goblets, with no joints between stem and cup ensuring strength and durability.

When hand washing your Cutipol cutlery, avoid abrasive sponges and steel wool. After use, rinse off any food residue as soon as possible with warm water and a mild, chlorine-free detergent.

Your cutlery is dishwasher safe as long as you do not use detergents containing salt or limescale remover. Do not leave cutlery with food residue inside the dishwasher; if necessary, rinse it before loading or run a rinse cycle if you do not want to wash the dishes straight away. If you live in an area with "hard water" high in minerals or limescale, hand washing is preferable. Minimise prolonged contact with dishwasher steam by removing the cutlery as soon as the wash cycle ends.

After hand or dishwasher washing, to prevent stains (more likely on knife blades) we recommend drying each piece with a soft, dry cloth before putting it away.

Pay particular attention to knife blades. The steel that gives them greater cutting power and hardness can be less resistant to oxidation and corrosion. Make sure to wash knives immediately after use and dry them thoroughly before storing them in a dry place.

Because of the carbon content of all knife blades and the copper in the Gold and Rose Gold plating, avoid aggressive, chlorine-based or limescale-removing detergents, as they could stain or rust the cutlery. After use, do not leave it dirty for long. Rust on stainless steel can be removed with a rust remover.

Place the pieces carefully in the dishwasher, preferably in the cutlery basket. To avoid scratches, the cutlery should not touch each other, especially pieces with polished and gold-plated finishes. When hand washing, use a soft cloth or a non-abrasive sponge. We recommend placing knives separately in the dishwasher.

To make darker handles last longer and keep their colour more vibrant, we suggest applying a moisturising lotion or a few drops of vegetable oil. If superficial dirt stains appear, you can remove them by sanding the handle with sandpaper or another abrasive material. This applies to all models with resin handles such as Goa, Mio, Nau, Alice, Noor, Ebony and Kube.

To bring out the shine of your cutlery: mix 1 part vinegar with 8 parts hot water in a basin, immerse the cutlery and let it soak for 5-10 minutes. Rinse thoroughly and dry immediately with a lint-free cloth.

Pizza plates are ideal for serving pizza because they are usually larger, with a bigger diameter than regular plates.
A dinner plate is usually about 24-26 cm in diameter, while pizza plates range from 30 to 34 cm.
The base is completely flat to make slicing easier. Most of the time the rim is only just hinted at, just enough to hold the food while carrying it and during the meal.
These features also make them easy to wash, by hand or in the dishwasher, and to stack.
They can be completely white or have all kinds of decorations, but almost always on a white or light background.

The answer is "it depends". Hard porcelain or ceramic plates specifically marked "oven-safe" can also be used directly to reheat pizza or slices of it, but it is important to avoid thermal shock, for example going from the cold of the fridge to the heat of the oven, to prevent cracks.

If the pizza plates are porcelain with underglaze decoration, yes. If they have raised decorations or metallic finishes, hand washing is recommended so that heat and aggressive detergents do not fade the design over time. With metallic finishes, be a little more gentle with the sponge, especially the green scouring side.

Some professional pizza plates have a slightly rough base. This creates a very thin layer of air between the hot pizza and the plate, preventing steam from making the pizza base soggy or rubbery and preserving its crispness.

White has historically been pizza makers' favourite colour because it highlights the contrast between the red of the tomato, the white of the mozzarella and the green of the basil (the colours of the Italian flag), making the pizza look more appetising.

Yes. Despite its copper exterior, the Mepra Toscana saucepan features a special induction-compatible base and is compatible with all cooktops, including gas, electric, glass-ceramic, and induction.

Yes, the lid is included. The lid is dishwasher-safe, while the copper pot body must be washed by hand to preserve its surface finish.

Mepra offers a lifetime warranty on the entire Toscana collection. The Trimetallo construction does not include nonstick coatings that are subject to wear and tear: the 18/10 stainless steel interior retains its properties over time, provided it is used and cleaned properly. Copper pots retain their beautiful shine when cleaned without chemicals. If there are stains on the pot, you can remove them with natural acids such as buttermilk or lemon juice mixed with a little salt. Mix the ingredients in a bowl and rub the mixture onto the pot. Wait fifteen minutes, then rinse with hot water.

Yes. Even though copper is not naturally compatible with induction, Mepra has equipped the Toscana collection with a special bottom that makes it suitable for all heat sources: gas, electric, halogen, induction, and oven.

The 18/10 stainless steel interior is dishwasher safe. To preserve the brilliance of the copper exterior, hand washing with warm water and mild soap is recommended. To remove oxidation or natural stains from the copper, effectively rub it with a mixture of lemon juice and coarse salt, rinse with warm water, and dry immediately.

Yes, the Mepra Toscana 16 cm diameter saucepan is sold with the lid included. The lid ensures even simmering and keeps heat and moisture inside the preparation.

Mepra offers a lifetime warranty on the entire Toscana collection. The Tri-metal structure does not feature non-stick coatings subject to wear and tear: the 18/10 stainless steel interior maintains its properties over time, provided it is used and cleaned correctly.